1. Return Eligibility
You may return a product within 7 days of receiving your order, provided that:

The item is in its original condition, unused, and with all tags and packaging intact.
You have proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
The following items cannot be returned:

Plants that have been damaged due to improper care or neglect.
Items that have been used or altered in any way.
3. How to Initiate a Return
To initiate a return, please follow these steps:

Contact Us: Email us at [Insert Email Address] or call us at [Insert Phone Number] with your order details and reason for the return.

Return Authorization: We will provide you with a return authorization and instructions on how to send the item back.

Ship the Item: Carefully pack the item and ship it back to the address we provide. You will be responsible for the return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

Refund Timeline: Please allow 3-5 business days for the refund to appear in your account after it has been processed.
5. Exchanges
If you wish to exchange an item for a different product, please initiate a return as outlined above and then place a new order for the item you want.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will assess the issue and provide you with options for a replacement or refund.

7. Changes to This Policy
We may update this Refund and Returns Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.